Some of the student computers have malformed or no shortcuts to MS Office applications. Occasionally the student receives a message that the copy of WORD is unauthorized or not installed when trying to open a document from thumb drive or email.
If the pathway to an installed application is not formed, the student must first open ALL Programs from the start menu and navigate to MSOffice and the app they need. Once they initialize the application, it will usually open their imported/saved document. A live short cut is sometimes added to their profiles for future use.
If opening WORD from ALL Programs doesn't work, please let me know the computer number so I can initiate a help desk ticket.