Wireless Help

Check your mail from today for more details on helping students with wireless problems.

Here's the short version.

1.  Ask if they have changed their password or been notified to do so recently.  This is the reason for the vast majority of wireless problems.

2.  Have them reset their password on a wired network computer.

3.  Follow directions to reset on their devices found on this page: http://technology.gsu.edu/technology-services/it-services/wireless-networks/

4.  If all else fails, send to CAT-Lab (if open) or call technology help line. 404-413-4357

Environmental Studies Assignment

Cody Luedtke is requiring her students to use the Council of Science Editors documentation style and a very specific template to format a research paper.  (All new to me!)  There is a copy of the assignment with examples of citations at the ref desk.  Though there are various online helps from different universities, I think it best to stick with the simplified guidelines this instructor distributed through iCollege.

WORD 2016

Some of the student computers have malformed  or no shortcuts to MS Office applications.  Occasionally the student receives a message that the copy of WORD is unauthorized or not installed when trying to open a document from thumb drive or email.

If the pathway to an installed application is not formed, the student must first open ALL Programs from the start menu and navigate to MSOffice and the app they need.  Once they initialize the application, it will usually open their imported/saved document.  A live short cut is sometimes added to their profiles for future use.

If opening WORD from ALL Programs doesn't work, please let me know the computer number so I can initiate a help desk ticket.

Thanks.

Print/Copy Refunds

The official stance of GSU is no refunds.
Here is what the Panther Print site [http://technology.gsu.edu/technology-services/it-services/labs-and-classrooms/computer-labs/pantherprint/] says about poor quality prints:

Reprints

It is important to verify the accuracy and indicated cost of your print job before releasing to the printer. In case you send the wrong print job or change your mind about printing it, you are not obligated to print it. Simply do not print the job from the print release station and it will automatically be removed from the system later. If your print job jams or the print quality is poor, you may ask for a reprint. However, we are unable to provide credits or refunds. Simply ask a lab attendant for help if you need any assistance with print quality or use of the PantherPrint system.

(Presumably this also applies to copies, though I could find no documentation of that online.)

The only time a refund will be given is from a Panther Cash account at the time a student graduates or leaves the university. In which case, use this form:
http://panthercard.gsu.edu/files/2013/03/REfundREquest.pdf

If students have any questions or concerns, they are to call the  Auxilliary Services Office: 404-413-9500.

New Electric Stapler

There is a new electric stapler at the Ref Desk.  It works best with the Bostitch heavy duty staples in the parts drawer.  Please use those.  Ask Susan if you need more.