Log on
If any student has problems signing into a computer work station with their GSU credentials, please note the day, time, and Panther ID of that student. Send that info to me via email. pziebart@gsu.edu The Pharos folks are trying to figure out why the problem occurs for a small percentage of users. By supplying this information, we'll help them find the instance on their log to see what went wrong.
It helps to verify that the student has functional credentials by letting him or her log into iCollege on the ref desk computer.
If a student formerly had a GPC login, they can try using that to get on the network. Sometimes it works. That would be another clue to note on the info you send me. If nothing works, create a visitor ID so the student can use a computer.
Printing
The Pharos Admin I spoke with today says that both JCards and Panthercards are supposed to work on the print release stations. However, once a student gets a Panthercard, all funds should be transferred to it and the JCard is deactivated. There are many reasons the "unsupported card type" message appears after swiping. In my experience, I've frequently needed to swipe three or four times before being cleared to print. Have students keep trying whatever card they have. That said, please enthusiastically encourage our students to get their Panther cards. It's not only our future; it's our present for them. (Pun intended.) Amy has discovered that sometimes swiping the card in the copier seems to reset/clear the card which then will work in the printer. (No explanation, just try it.)We don't know yet. how to remedy the "Diebolt error." I'll add to this post when we have an answer.
Thanks to all for good humor and patience.
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