New forms for statistics collection

Starting July 1st

If you work with patrons, the transaction tracking forms for all service points:
https://intranet.library.gsu.edu/patron-transaction-form/

If you want to review what patron transactions to track and how to use these forms, Jennifer Jones has developed this guide.

Paper copies of these documents are available at the reference desk.  

If you staff chat/VR, those transactions will be tracked through the LibAnswers service.  When you complete a chat, select the bar graph at the top of the chat window, and a statistics form will open.

When questions come in through the LibAnswers service, statistics should be entered in the fields below the  answer as you answer the question.

If you forget to enter the stats at the time of a transaction, you can do so after the fact. Select Ref. Analytics in the top (yellow) bar and Add Transaction, and you can enter and backdate a transaction. These forms are all available on and off campus.

If you have any questions or run into any issues let Amy know.