Library Computers

When there is a problem with any library computer (other than office computers), please let Pat Z. <pziebart@gsu.edu> know about it. (Or Aviva if Pat isn't around.) It's somewhat confusing to come in at 7:30 AM to see an out-of-order sign without knowing why the sign was hung or to be clueless that there was a major problem which potentially impacts students being able to do their work.  Just a quick email or phone call will be very helpful.

So, what should you do when problems arise?

If there's a whole system issue with the network, multiple computers, or the Pharos system between the hours of 7:00 AM and 10:00 PM Monday-Friday, call the HELP Desk right away. 404-413-HELP (404-413-4357) AND please send Pat an email about the problem. (Or when IIT sends you an email with a ticket number, please forward that to Pat.)

If there's a smaller problem that doesn't require immediate attention, you may email the HELP desk to initiate a service ticket. AND please copy Pat on that email. IIT will then reply all and Pat will be in the loop.

 If there is a small problem with a single student computer and you feel confident trouble-shooting, you are welcome to do so. (Remember that checking the power sources and doing a cold reboot can "cure" lots of problems.) If your efforts fix the machine--Hurray! No need to send Pat an email unless it's a recurring problem you think should be watched. If your trouble-shooting doesn't work, PLEASE send an email to Pat about what's going on with any computer where you hang an out-of-order sign.. Be sure to say whether or not you have sent a help request to IT so we don't spawn duplicate tickets.

When there is any news about computer systems here at Dunwoody library, Pat (and others on the full-time staff) will make every effort to communicate that to everyone via email and/or this blog.

To sum up: we need to communicate about the computers to keep them functional for the students who depend on them so much. Carmel used to be our go-to for this.  Now Pat is the point person for communication on computer needs. Aviva is the back-up when Pat isn't around. Thanks very much for your cooperation.