Tuesday, November 24, 2015

Update to Diebold Error Procedure for JCard

Pharos errors can be maddening for students (and us). Please see the post on the why of this error at http://dunref.blogspot.com/2013/06/diebold-error.html

This error is triggered when cards are deactivated, most often because students haven't approved their Jcard policy in the SIS system.  Once the student completes the authorization, an over-night load is required before his/her card was good to go. Unless...

You (librarian) personally witness the student authorizing the Jcard policy in SIS and call the Clarkston office (X3330) when they are open (usually 9-5, M-Th, sometimes limited hours on Friday). The JCard staff person will ask for the student 900# and do an immediate activation.

I think we will keep the signs at printers as is, since it's never a sure thing that the JCard office will be staffed to do an instant activation.

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