Thursday, June 5, 2014

Documenting Need for Printing Help

Just a reminder to use the log at the desk to record incidents when you wished we had a courtesy card to help students print. (This can be times you actually did help OR--in a Boolean sense--times you had to tell students you couldn't help. It's a "wish list" not a "confession." ) The printed categories are the common ones I could think of, but feel free to add other situations in the "Other" column.

Getting some hard data will be revealing and allow decision-making based on our actual experience. It might also be helpful information about actual user experiences we can share with our colleagues at ancillary services about needed improvements to our entire printing system. Thanks for helping with this.

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