Monday, November 18, 2013

Night or Weekend Tech Troubles

We arrived this morning to a line of students and no way to print because Pharos had a problem with JCard authentication.  We found out by talking with  Clarkston that the problem began over the weekend.  So sorry you had to cope with that.  Clarkston uses a tech trouble log to communicate all the computer/printer/copier trouble, but we'd rather opt for direct communication. When such trouble arises on the weekend or in the evening, please send email to Tamika, Carmel and Pat so that one of us can deal with it ASAP the next morning.  Please also remember that in an emergency, you can allow students to use the classroom as long as a librarian is in there at the podium to supervise.

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