When you call the Office of Information Technology Service Desk (678-891-3460), a prompt will send you to one queue for student concerns and another for faculty. Faculty, particularly those who need help with the new Desire to Learn course management system, require a PIN (74123) to receive priority placement in the queue.
Because the wait on the student queue might be long, I'd recommend giving any student who needs help the full number for the Service Desk to use with a cell phone rather than tying up the Ref Desk phone. Please reserve use of the faculty queue for whole-library technology problems.
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