Last week we received a communication from Lt. JP, commander of Public Safety at Dunwoody, clarifying, among other things, the appropriate number to call when we need assistance.
All requests are processed through a central dispatch in Clarkston. Emergency call boxes, the 5500 and 5511 numbers, and even the local administrative office number we had listed previously for non-emergencies all go to this central dispatch number. That all important number is 678-891-3940 or ext. 3940. However, you may continue to use the 5500 (non-emergency) and 5511 (emergency) numbers you are accustomed to, because they all get routed to the same place.
It's very important when you call to give your name and location (including campus), phone number, and reason for calling. If there is any reason you cannot openly describe the need for an officer, simply use the codeword: NORA. It stands for Need Officer Right Away. For example, if a very upset student is there to overhear your call, and you determine that the situation is unsafe, then dial the Public Safety number (perhaps under the guise of calling your supervisor), and say, "Hi, this is Pat at Dunwoody library. Could Nora come out to help a student with a concern?" You get the idea.
During the evening shift, contacting Public Safety is appropriate for any concerns regarding plant operations as well for requesting an officer. Also during the evening, an officer is often downstairs in the library keeping an eye on things. All in all, our wonderful support services personnel are available to help both staff and patrons whenever the library is open.
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