Wireless Help

Check your mail from today for more details on helping students with wireless problems.

Here's the short version.

1.  Ask if they have changed their password or been notified to do so recently.  This is the reason for the vast majority of wireless problems.

2.  Have them reset their password on a wired network computer.

3.  Follow directions to reset on their devices found on this page: http://technology.gsu.edu/technology-services/it-services/wireless-networks/

4.  If all else fails, send to CAT-Lab (if open) or call technology help line. 404-413-4357

Jag Talk (Wireless) Login

Please be aware that students have only one login at a time for the wireless network. We've had some problems of students not being able to get on the wireless for unknown reasons.  If they have been working on a wired computer or have the wireless automatically opening on their cell phones, they will not have another login for a laptop.

If they are attempting a second login on the laptop, they will receive a message--way down the page-- that they must discontinue the older login before continuing. They can do that by just clicking the link, terminating the Pharos session, or turning off that wireless network on their phone.

FYI- all staff have two simultaneous logins, so you can be on the FacStaff Jagtalk from multiple devices.